This policy is a draft and should be reviewed by a legal professional before the store goes live.
Last updated: 9 August 2026
If a piece is not right for you, we would rather fix it than have it sit unworn in a drawer. Here is exactly how returns and exchanges work at BP Jewels.
The 7-day window
You have 7 days from the date of delivery to raise a return or exchange request. The date the courier records as delivered is the date we count from.
Requests raised after 7 days cannot be accepted, because the piece has by then been worn enough that we cannot resell it.
Condition the item must be in
- Unworn, apart from trying it on briefly
- Free of perfume, make-up, oil and scratches
- In its original box and packaging
- With all tags and the polishing cloth still attached or included
- Complete, including every piece of a set
We inspect each returned item on arrival. If it comes back scratched, tarnished from wear or missing its packaging, we may decline the return or offer a partial refund. We will always tell you why, with photographs.
How to raise a request
- Email contact@digitalarchana.in within 7 days of delivery, or use the contact form
- Include your order number and say whether you want an exchange or a refund
- Attach a clear photograph of the item and, if something is wrong with it, a close-up of the problem
- Wait for our confirmation and return address before posting anything back
Please do not ship an item back before we confirm. Unannounced returns are hard to match to an order and slow everything down.
Who pays return shipping
- If we got it wrong — wrong item, damaged in transit, or a genuine manufacturing fault — we pay. We will arrange a pickup or reimburse your postage against a receipt.
- If you changed your mind — wrong size, did not suit you, no longer wanted — you pay the return postage. The original ₹40 delivery charge is not refunded.
Use a tracked service. Until the parcel reaches us it is still your responsibility, and untracked returns that go missing cannot be refunded.
Exchange or refund
An exchange is usually quicker. Once your return arrives and passes inspection, we dispatch the replacement within 2 business days and cover the outbound delivery.
You can exchange for a different size, a different finish, or another piece of the same value. If the new piece costs more, we will send a payment link for the difference. If it costs less, we refund the difference.
If you would rather have your money back, we process a refund instead.
Refund timeline
- We inspect the returned item within 2 business days of receiving it
- The refund is initiated through Razorpay within 2 business days of approval
- The money reaches your original payment method in a further 5 to 7 business days, depending on your bank
Refunds always go back to the method you paid with. We cannot refund to a different card, a different UPI ID or as store credit, because Razorpay reverses the original transaction.
What we cannot take back
- Pierced earrings, for hygiene reasons, unless they arrived faulty or damaged
- Customised or engraved pieces, which cannot be resold
- Items marked final sale on the product page at the time of purchase
- Anything returned without its original packaging or with signs of wear
The hygiene exclusion on earrings is a standard practice across jewellery retail. It does not apply if the piece is faulty, and it never limits your rights under Indian consumer law.
Damaged or wrong item received
Tell us within 48 hours of delivery and send photographs of the packaging and the piece. We will send a replacement or a full refund, including delivery, at no cost to you. You will not be asked to pay return postage.
Cancelling before dispatch
You can cancel any order free of charge before it is dispatched. Email us with your order number as soon as you can, and if the parcel has not left us we will cancel it and refund the full amount, delivery included.
Once the parcel is with the courier it cannot be cancelled, and it becomes a return instead.
Questions
Email contact@digitalarchana.in with your order number. We reply within 24 hours on business days.